refunds on cancelled flights from airlines
A secret many people don't know outside
the travel industry is that you are entitled to a full tax refund on any
airlines fares that you cancel.
This is worth knowing nowadays when the government airport taxes are
quite often a huge chunk of the total price you pay.
Air Passenger Duty Amounts
Route - Tax amount
London to Amsterdam return - £65.00+
London to New York return - £200.00+
London to Sydney return - £250.00+
As you can see above, the actual tax you pay on the flight is quite
often more than the fare you pay to the airline who's % is the only part
they can claim is non-refundable. Even on a 100% cancellation
charge ticket you can still claim the airport taxes back for
refund. Many airlines fail to mention this either at the time of
booking or clearly visible on their websites.
Claim it back!
If you have recently cancelled a flight or have been advised you are not
entitled to any money back, ring the airlines customer services
department and demand they refund the government taxes. If you
struggle to get through to anyone helpful, write a strongly worded
letter direct to their UK head office.
Some airlines (usually the low cost / budget ones) will charge an
administration fee in order to claim the tax you paid back. This
is entirely legal and unfortunately you can do nothing about it.
Don't be fooled and let the airlines keep the tax for themselves as no
tax is paid to the government until after a passenger has flew.
You must cancel your non-refundable ticket before the date you
are due to travel otherwise you will be classed as a no-show and no tax
will then be entitled to be refunded.
Revenue & Customs